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Terms and Conditions

By using this website and / or placing an order you agree to be bound by the terms and conditions set out below. Please read carefully before placing an order.

Definitions and Interpretation

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 

  1. Delivery and Dispatch Times

    1. Delivery of items ordered through this website is only available to the UK Mainland. If you would like to place an order for delivery outside of the UK Mainland, please contact us.
    2. We attempt to keep all advertised items on the shelf ready for delivery within 2-3 working days to the UK Mainland. However should the item you require be out of stock, we will inform you of the delay and when we would be able to dispatch your order. Should this not be acceptable we will offer you a choice of cancellation or a refund.
    3. All orders are sent out either with Royal Mail or with Parcel Force which will require a signature upon delivery.
1.17  We will not be liable in any way for goods sent out that are either lost or delayed by any of the dispatch methods we choose. Any claims will be taken up with the relevant courier or postal service.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 Units correctly ordered and supplied then returned unused will be subject to all postage costs.

  1. Goods correctly supplied and fitted will not be able to be returned for a credit. In the case of s suspected warranty please refer to section 6.0 Warranty.
  2. Should units be supplied incorrectly, replacement units will be supplied free of charge.
  3. Cancellations - Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of reveiving your goods. To arrange cancellation, please download and complete our cancellation form and return the completed form to us within 14 days of purchase, with proof of your order.

1.25 Service Exchange units.

Service exchange units will be supplied with a 'core return note' and an addressed pre-paid return label. Your old units need to be returned to us, in a repairable condition (see 1.26), within 30 days or sooner. Should this not be done please see 1.27

  1. To return 'old units', simply place in the box used to supply the new units with the 'core return note', stick the pre-paid addressed label on the outside and take to a post office.
  2. Please obtain a 'proof of postage' receipt when returning old injectors, as the onus will be on you to prove that the old units had been posted should they be lost.

1.26 Service Exchange units - condition of old units returned

  1. If units have been supplied as service exchange units the original replacement units will need to be returned to us, using our prepaid addressed label, in a repairable condition. This means that;

  2. There must be no damage caused by overheating, being chiselled, smashed, bent, distorted, heavily corroded, stripped or have parts missing
  3. The old units should not have had acid, water or other aggressive chemical in them.
  4. Should a unit be damaged, as above, the surcharge price as indicated on your original invoice and return note will be charged to you.

1.27  Service Units / Special tools not returned

  1. After the indicated time, 15 or 30 days has passed and you have not yet returned your old units, you will be sent a reminder letter with another return note and addressed pre-paid label. We will also try and contact you by phone. Should you require an extended period this can be arranged.
  2. If there is still no indication that your old units are going to be returned we will charge your payment method, with the indicated surcharge and send you a receipt.
  3. Please obtain a 'proof of postage' receipt when returning old injectors, as the onus will be on you to prove that the old units had been posted should they be lost.

1.28  Value Added Tax

  1. For orders made from the U.K. or European Union the standard rate of 20% VAT will be charged. VAT has not been included in the majority of our prices.
  2. Orders made by companies operating within the European Union but outside the U.K. must provide a legitimate tax number along with a company letterhead to obtain goods from us with the VAT zero rating.
  3. Orders made from outside the European Union are VAT free as long at the delivery address is not within the European Union.
1.29  Warranty
  1. We will warranty all workmanship for an agreed period. Any part failures will be taken up with the supplier or manufacturer.
  2. Should a suspected warranty issue arise please return the suspected item to us for examination, along with the details of the problem and the original invoice number.
  3. If a unit is deemed faulty a replacement unit will be supplied free of charge
  4. All warranties will be dealt with in a priority manner.
  5. Warranty exclusions - The warranty of our injectors will be void if any of the following are found upon examination. Water, acid/chemical contamination Dirt or foreign material Unauthorised adjustments Physical damage Incorrect fitment
  6. The total liability of UDFIS Ltd. for any claim howsoever arising shall not exceed the price of the goods supplied by them to the customer, together with any postage costs incurred. UDFIS Ltd. shall not be liable for any consequential customer loss whether this arises from a breach of duty or in any other way.

1.30 Exhaust Particulate Filters

Your filter/s will be subject to a visual inspection prior to cleaning, should any problems be apparent you will be notified. We will then undertake a back-pressure (mbar) and air ow (m3/h) test before and after the cleaning process. A printed report then shows a comparison of the initial and nal parameters in order to verify the quality of cleaning. We can usually re-manufacture more than 98% of filters we receive, however if your unit is damaged internally we will not be able to do so and you will be informed. If we are unable to successfully clean your unit you will not be chargedthe test fee and will still be responsible for transport costs.

It is important to rectify any faults on the vehicle that has contributed to the failure of the DPF or SCR. If the unit that we have cleaned becomes blocked again within 12 months or 15000 miles (whichever comes sooner) we will carry out another inspection free of charge and then advise if another chargable clean will be nessasary.

1.31 Privacy Policy

Please see our Privacy Policy page. 

1.32 Disclaimer

Whilst we undertake to supply you a high quality reconditioned or new unit/s and which are thoroughly tested, at a reasonable price we must add the following disclaimer.

UDFIS Ltd. shall be in no way responsible for the products proper use and service. The buyer hereby waivers all liability claims. We disclaim any warranty and expressly disclaim any liability for personal injury or damages. The buyer agrees to indemnify the seller/manufacturer and to hold the seller/manufacturer harmless from any claim related to the item of equipment purchased. Under no circumstances will the seller be liable for any damages or expenses by reason of use or sale of any equipment. The buyer is solely responsible for all warranty issues from the vehicle manufacturer.

The installation of the product indicates that the buyer has read and understands this agreement and accepts the terms and conditions.

1.33 Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Contact us to arrange the collection of your units.